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The New Gold Standard

Joseph Michelli

Cover of The New Gold Standard

Be Our Guest

The Disney Institute, Theodore Kinni

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Uncommon Service: How to Win by Putting Customers at the Core of Your Business

Cover of Uncommon Service: How to Win by Putting Customers at the Core of Your Business

Setting the Table: The Transforming Power of Hospitality in Business

Danny Meyer • 5 highlights

The Customer Rules

Cover of The Customer Rules

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

Joseph Michelli

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Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System: Leadership Lessons for Creating ... Customer Experience from UCLA Health System

Joseph Michelli

Cover of Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System: Leadership Lessons for Creating ... Customer Experience from UCLA Health System

Eleven Rings

Phil Jackson • 2 highlights

Cover of Eleven Rings

Winning on Purpose: The Unbeatable Strategy of Loving Customers

Cover of Winning on Purpose: The Unbeatable Strategy of Loving Customers