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Be Our Guest

The Disney Institute, Theodore Kinni

Cover of Be Our Guest

Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

Will Guidara • 2 highlights

Cover of Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

Setting the Table: The Transforming Power of Hospitality in Business

Danny Meyer • 5 highlights

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System: Leadership Lessons for Creating ... Customer Experience from UCLA Health System

Joseph Michelli

Cover of Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System: Leadership Lessons for Creating ... Customer Experience from UCLA Health System

The Customer Rules

Cover of The Customer Rules

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

Joseph Michelli

Cover of The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

Becoming Trader Joe: How I Did Business My Way and Still Beat the Big Guys

Patty Civalleri

Cover of Becoming Trader Joe: How I Did Business My Way and Still Beat the Big Guys

Eleven Rings

Phil Jackson, Hugh Delehanty • 2 highlights

Cover of Eleven Rings

Giftology: The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Client Retention

Cover of Giftology: The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Client Retention