Sublime

If we take control of our stories, they won’t control us.

Be creative.

Skilled people Start with Heart. That is, they begin high-risk discussions with the right motives, and they stay focused on those motives no matter what happens.

Project Aristotle,

Conversely, when people aren’t involved, when they sit back during touchy conversations, they’re rarely committed to the final decision. Since their ideas remain in their heads and their opinions never make it into the pool, they end up quietly criticizing and passively resisting.

preferred senders for each audience.

On the other hand, we've all seen what happens when the shared pool is dangerously shallow. When people purposefully withhold meaning from one another, individually smart people can do collectively stupid things.

That’s because the real problem lies not in implementing a new process, but in getting people to hold one another accountable to the process. And that requires Crucial Conversations skills.

Watch for clever stories. Victim, Villain, and Helpless Stories sit at the top of the list.