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It’s a practice that enables every leader at Amazon.com to overcome traditional organizational barriers—another form of bureaucracy-busting that crashes through the obstacles that might delay or distort progress or learning along the new performance dimensions.
John Rossman • The Amazon Way: 14 Leadership Principles Behind the World's Most Disruptive Company
Ben Barry
benbarry.com
John Rossman didn’t “grow up” at Amazon but rather came from the outside and had to quickly get up to speed on Amazon’s “gladiator culture” and Jeff Bezos’s constant probing, questioning, and, yes, at times, screaming at his team.
John Rossman • The Amazon Way: 14 Leadership Principles Behind the World's Most Disruptive Company
It was not uncommon for senior people at Amazon to be able to talk with knowledge and authority about details of a project that was not in their own department, let alone under their direction.
John Rossman • The Amazon Way: 14 Leadership Principles Behind the World's Most Disruptive Company
Order Defect Rate (ODR)
John Rossman • The Amazon Way: 14 Leadership Principles Behind the World's Most Disruptive Company
Provide a Stateless Workflow for Real-Time Customer Feedback.
John Rossman • The Amazon Way: 14 Leadership Principles Behind the World's Most Disruptive Company
James Reinhart • Lessons in Process Power
