Sublime

Each company is trying to figure out how to strategize, how much to invest, what the technology should be. In a case like that, it’s not at equilibrium.

five critical areas have emerged of conversation between manager and contributor:

Procedure project, usually involves a well-recognized and…

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A full program to differentiate the firm through client service requires action on five fronts (in this order): 1. Measurements 2. Management 3. Tips and tools 4. Training 5. Rewards

To be successful the organisation has to make sure that as much as possible of its available resources are utilised and directed towards external opportunities.

In every organization, there is a natural tension between the need for expertise and the need to let frontline people make decisions.

Lightweight performance reviews,

You want problems solved by the right people who can do it most effectively.

For as long as I can remember, innovation has been a top priority—and a top frustration—for companies around the world.