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boxes in the States: Tastee

As W. Edwards Deming is also credited with observing, every process is perfectly designed to deliver the results it gets. If we believe that innovation is messy and imperfect and unknowable, we build processes that operationalize those beliefs. And that’s what many companies have done: unwittingly designed innovation processes that perfectly churn

So a group of test pilots got together and considered what to do. What they decided not to do was almost as interesting as what they actually did. They did not require Model 299 pilots to undergo longer training. It was hard to imagine having more experience and expertise than Major Hill, who had been the air corps’ chief of flight testing.

organizational management has been developing methods for increasing productivity and minimizing risk and errors that tend to stifle creative experimentation.

The strong tendency of employees to rationalize bad conduct in order to get rewards requires many antidotes in addition to the good cash control promoted by Patterson.

But his misdeeds were not the reason he conquered his industry: he won because he was faster in apprehension and more deadly in execution than any of his contemporaries.

Skunk Works creator Kelly Johnson was a visionary on at least two fronts—designing airplanes and organizing genius. Johnson seemed to know intuitively what talented people needed to do their best work, how to motivate them, and how to make sure that the desired product was created as quickly and as cheaply as possible. In time, Johnson wrote down

The assistant manager of a Wal-Mart store engulfed by a thirty-foot storm surge ran a bulldozer through the store, loaded it with any items she could salvage, and gave them all away in the parking lot. When a local hospital told her it was running short of drugs, she went back in and broke into the store’s pharmacy—and was lauded by upper