Sublime

discovered the awful truth about leadership—each person must write his or her own personal cookbook.

1. What will it take to have a profitable textile business? 2. What will it take to never be surprised again?

Again I found that the more I solved other people's problems, the more problems they'd bring to me. I had worked myself into a fulltime “solve other people's problems” job.

“In the best of all worlds, from the customer's perspective, what is great performance?”

The Best Way to Get Teamwork Is to Give the Team Work

When the leaders stop conferring benefits, people assume responsibility for delivering great performance for their customers.

Ownership is not a fixed pie. In fact, it is an expanding pie. The more I transfer ownership to others, the more ownership I possess myself.

Vision is the most sought-after executive characteristic.

was committed to make this, his first real attempt