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Stephen Schwarzman realized that problems are best addressed indirectly:
“In my final year, I decided to take on the biggest issue of all for Yale’s men: the 268-year-old parietal rules that forbade women staying overnight in a dorm room. I was dating a woman at a local college, so for me, it was as much a personal as a community issue.
The conventio
... See morecompany of one questions growth and stays small on purpose.
Paul Jarvis • Company of One: Why Staying Small is the Next Big Thing for Business
Years ago, hospitals didn’t have mortgage financing available to them. And traditional corporate loan packages would force hospitals to lock up all of their asset value as collateral. So Ed’s team set out to offer lease financing as a low-cost and flexible alternative. Thus far, it’s been a fantastic niche—Ed & Co. have grown their zero assets
... See moreTom Jacobs • How to Retire on Dividends: Earn a Safe 8%, Leave Your Principal Intact
Dr. David Feinberg, CEO of UCLA Health System, goes above and beyond to make real connections with his people. Every week, he invites random staff members to lunch, so they can share a meal as they share their opinions on their work environment and anything that will improve UCLA’s care of employees, patients, and families. It is part of a broad ef
... See morePaul Spiegelman • Patients Come Second: Leading Change by Changing the Way You Lead
Alfred Lin, former COO and CEO at Zappos,
Joseph Michelli • The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
study by the business publication Workforce Management,
Joseph Michelli • The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
The guest relations manager runs through the VIPs who are coming in that day as well as a recap of return customers.
Isadore Sharp • Four Seasons
At Lehman, I had realized that I spent more time at the office than at home, so I wanted a beautiful environment. It made me feel happier. I wanted the same for everyone at Blackstone: warmth, elegance, simplicity, balance, and natural light pouring in from huge windows. When people come to a Blackstone office to work or for meetings, I want them t
... See moreStephen A. Schwarzman • What It Takes
Armed with that realization, he set about the task of creating a foolproof, predictable business. A systems-dependent business, not a people-dependent business. A business that could work without him. Unlike most small business owners before him—and since—Ray Kroc went to work on his business, not in it.