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VIP customer management in gaming industry using casino host model for high-spending players with personalized service and engagement
TRANSCRIPT
And for people who are not familiar with that bit of the less salubrious economy, if you are in the habit of going to Las Vegas and renting a room for a few days and then pushing a lot of money on your loyalty card into games where the casino has a great edge, such as slots, et cetera, someone will make your acquaintance and buy you dinner. It's
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A Philosophy of Games That Is Really a Philosophy of Life
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