Sublime

the power of contradictions.

Knowledge. Did the person know something, some fact, that others didn

We should foster serendipity—the random collision of ideas.

shifting to a better story about how things work.

story that was most significant in terms of staff engagement.

The recommendation to filter out irrelevant data sounds good as long as we know in advance which data are relevant.

They change how we understand.

In my sample, experts did become trapped by their assumptions.