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We find deep meaning in the act of serving.
Frances Frei • Uncommon Service: How to Win by Putting Customers at the Core of Your Business
Uncommon Service: How to Win by Putting Customers at the Core of Your Business
amazon.com
I often say to executives, “Have an opinion; take a stand; be right most of the time.” Opinions aren’t helpful unless the people who hold them are willing to take a stand in their defense by making a fact-based case.
Patty McCord • Powerful: Building a Culture of Freedom and Responsibility
Lost and Founder: A Painfully Honest Field Guide to the Startup World
Rand Fishkin • 1 highlight
amazon.com
Frances Frei and Anne Morriss tackled in their book Uncommon Service.
Dorie Clark • The Long Game
Focus
joincolossus.comTrillion Dollar Coach: The Leadership Handbook of Silicon Valley’s Bill Campbell
amazon.com
Insights from Brian Chesky (founder of Airbnb) podcast with Lenny Rachitsky:
A lot of companies don't do product marketing, they do brand marketing, which are ads about the app, or they do performance marketing, but they're never really educating people about new things they're making and shipping. And because no one's marketing new things that are