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Criticize the behavior, not the person. Praise in public; criticize in private. Praise with emotion, criticize without emotion.
Will Guidara • Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
Criticize the behavior, not the person. Praise in public; criticize in private. Praise with emotion, criticize without emotion.
Will Guidara • Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
My mother found a fancy wristwatch catalog in the book swap at the dump. The front cover was crumpled, but she ironed it, as she ironed crumpled dollar bills. On the coffee table, next to a glass bowl from a garage sale, it looked like something a rich person would have. She set it just askew on the table, as if someone had been reading it and care
... See moreSarah Manguso • Very Cold People
Let’s realize that the person we are going to correct and condemn will probably justify himself or herself, and condemn us in return;
Dale Carnegie • How to Win Friends and Influence People
Emily Tebbetts
@emilytebbetts
I admire Nordstrom’s fundamental instruction to its employees: use your best judgment.
Patty Civalleri • Becoming Trader Joe: How I Did Business My Way and Still Beat the Big Guys
The Etiquette of Engagement and Marriage Describing Modern Manners and Customs of Courtship and Marriage, and giving Full Details regarding the Wedding Ceremony and Arrangements
amazon.com