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companies have a strong incentive to exploit behavioral biases, including availability, unrealistic optimism, and anchoring.
Richard H. Thaler • Nudge: The Final Edition

“the three bounds”: bounded rationality, bounded willpower, and bounded self-interest.
Richard H. Thaler • Misbehaving: The Making of Behavioral Economics
Phishing for Phools: The Economics of Manipulation and Deception
George A. Akerlof, Robert J. Shiller
amazon.com

Behavioral economics is demonstrating that humans don’t always act in self-interested ways, and that transactions themselves have an emotional component.