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The Observer’s Insight
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
The gold standard here is working for mutual understanding.
Bruce Patton • Difficult Conversations: How to Discuss What Matters Most
- Learning Their Story
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
learning conversation.
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
shifting the purpose of the conversation from arguing toward understanding.
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
The Identity Conversation.
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
- Problem-Solving Together
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
The Harvard Negotiation Project