Sublime

In effect, Gene and Steve started by thinking that their job was to get the movers and painters to fit into and support the system. By the end, they were trying to figure out, with the help of the movers and painters, how to get the system to be as centered around the movers and painters as possible as well as be supportive of their efforts. Such a

A COMPLEX SYSTEM THAT WORKS IS INVARIABLY FOUND TO HAVE EVOLVED FROM A SIMPLE SYSTEM THAT WORKED The parallel proposition also appears to be true:[g. ] A COMPLEX SYSTEM DESIGNED FROM SCRATCH NEVER WORKS AND CANNOT BE MADE TO WORK. YOU HAVE TO START OVER, BEGINNING WITH A WORKING SIMPLE SYSTEM

Top-down leadership tries to promote uniformity through the commonality of policies, procedures, routines, and regulations. When everyone adheres to the same standards,¶¶ and those standards are imposed and monitored by a central authority, there’s limited discretion to act locally. In certain situations, this is done in order to minimize variance

R—Risk

Good management starts by defining what outputs someone needs to produce.

you could massively improve the quality of a product by resolving a tiny fraction of the problems.

In effectively run organizations, the functional leader is responsible for “who” and “how”—providing trained people who are competent in their profession to be used in sequentialized flows. The flow owner (e.g., project leader, program leader, value stream leader) is responsible for the “what” and “when” of how those people are deployed to achieve