Sublime

companies have a strong incentive to exploit behavioral biases, including availability, unrealistic optimism, and anchoring.

Professor Sheena Iyengar from the Columbia Business School is a psycho-economist who specializes in decision making. Her famous “jam study” was done using specialty jams in a grocery store.

We find deep meaning in the act of serving.

the person I mean to be is more than just a believer. The person I mean to be stands up for those values. The person I mean to be fights bias. Sometimes, I do. Sometimes, I don’t. Sometimes, I want to, but don’t know where to start. Sometimes, I don’t notice bias and am surprised or defensive when others point it out. Sometimes, I—the one who

If you are not in a position of authority, then you can help protect troublemakers by making sure they are invited to meetings. And when they do say something that creates disequilibrium, you can choose to be curious: ask them to say more about their idea rather than allow everyone else in the room to ignore them.

organizational scholar Debra Meyerson on “tempered radicals.” Tempered radicals are insiders in organizations who do not present as rebels and are often successful in their jobs. They are catalysts for change by challenging the status quo in small, cautious ways.