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be sure you’re talking about the right things (Chapter 3, “Choose your Topic”), how to get your motives right (Chapter 4, “Start with Heart”), and how to understand and manage your own emotions when they’re getting in the way of dialogue (Chapter 5, “Master My Stories”).
Kerry Patterson • Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
www.leadwithastory.com/resources.
Paul Smith • Sell With a Story
How to Be Successful without Hurting Men's Feelings: Non-threatening Leadership Strategies for Women
amazon.com
“If I am participating in a meeting, my first communication cannot be meek,” she explains. “I do not speak up unless I have a really good point to make or insight to add. I usually wait to speak until I am prepared to make a counterpoint, or ask an insightful question.” The opposite applies, she stresses, if she’s leading the meeting. “I take charg
... See moreSylvia Ann Hewlett • Executive Presence: The Missing Link Between Merit and Success

But as the leader, it is your responsibility—and an incredible opportunity—to change your part, thus affecting the whole organism of your business.”
Bruce D. Schneider • Energy Leadership
Communicate effectively with employees and managers