Sublime

every aspect of a practice group’s affairs, from practice development to hiring, from economic structure to governance, will be affected by its relative positioning on this spectrum.

Can we organize and specialize our people in innovative ways, so that they become particularly skilled and valuable to the market because of their focus on a particular market segment’s needs?

One thing we have learned from clients is that often processes, practices, or software systems that have been competitive differentiators become competitive anchors. A large financial company based its success on a core software application that agents used when working with clients and prospects. The application was so complex that the company