Sublime
An inspiration engine for ideas
if I could deliver marketplace acceptance to them
David C. Baker • The Business of Expertise: How Entrepreneurial Experts Convert Insight to Impact + Wealth
Service excellence,
Tim Ferriss • The Almanack of Naval Ravikant: A Guide to Wealth and Happiness
His life’s work is devoted to helping experts build better businesses.
David C. Baker • The Business of Expertise: How Entrepreneurial Experts Convert Insight to Impact + Wealth
offer our customers what they want most: a happy ending to their story.
Donald Miller • Building a StoryBrand: Clarify Your Message So Customers Will Listen
Shake Up People—Even the Creatives
Andy Stefanovich • Look at More: A Proven Approach to Innovation, Growth, and Change
“To me, a good client is a good corporate citizen, honest and good to the community,”
Bo Burlingham • Small Giants: Companies That Choose to Be Great Instead of Big, 10th-Anniversary Edition
My job was getting employees at every level to focus on one priority: pleasing customers. And it was also getting managers to focus on the obvious corollary: pleasing employees.
Isadore Sharp • Four Seasons
Discounting your fees. Modifying your terms.
David C. Baker • The Business of Expertise: How Entrepreneurial Experts Convert Insight to Impact + Wealth
“We intuitively sort of knew what we didn’t like in customer service everywhere else: automated calling trees, slow response times, poor problem solving, etc. So we made sure there was as little friction as possible between the customer contacting us and actually getting their problem solved.”