Sublime

They told the story of how KPMG partners resolved $21 billion in conflicting financial claims, which laid the groundwork for the release of fifty-two American hostages from Iran in 1981.

At the end of the quarter, a lone HR person ran around like a Jack Russell, nipping at managers’ heels to get updated numbers before the board meeting.

By leveraging its high-cost seniors with low-cost juniors, the professional firm can lower its effective hourly rate and thus reduce its cost to clients while simultaneously generating additional profit for the partners.

When his company reached 50 employees, Michael Dell recognized the need to hire someone to manage the People side of his growing business and serve as a shock absorber between him and the rest of the organization. He recruited Barbara Kreisman from Motorola University. She helped him scale the company to 40,000 people before leaving Dell. (She is

The ability to place ex-staff in prestigious positions is thus one of the prerequisites of a successful churning strategy.

Give special attention/effort to firms that have recently had a personnel change.

new clients are worth more to the firm than the value of the initial engagement, because they offer the potential for additional future revenues.