Sublime

This policy of remembering and honouring the names of his friends and business associates was one of the secrets of Andrew Carnegie’s leadership.

adroit

In his classic book How to Win Friends and Influence People, Carnegie repeatedly urged readers to avoid direct confrontations. Instead he advised people to “begin in a friendly way,” to “smile,” to “be a good listener,” and to “never say ‘you’re wrong.’ ” The persuader’s goal should be to convey respect, warmth, and an openness to dialogue before s

PRINCIPLE 1 Become genuinely interested in other people.

adroitly