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In his classic book How to Win Friends and Influence People, Carnegie repeatedly urged readers to avoid direct confrontations. Instead he advised people to “begin in a friendly way,” to “smile,” to “be a good listener,” and to “never say ‘you’re wrong.’ ” The persuader’s goal should be to convey respect, warmth, and an openness to dialogue before
... See moreJonathan Haidt • The Righteous Mind: Why Good People Are Divided by Politics and Religion
Como fazer amigos e influenciar pessoas (Coleção Dale Carnegie) (Portuguese Edition)
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