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“Mr. Stanley told me that one of the ways great merchants are differentiated from the not-so-great ones is: Don’t go just by how much the product sells. Decide if the product is right for your customers. If it isn’t, even if it’s selling well, it could be wrong for your company and hinder your ability to build a loyal brand. It’s not just about mak
... See moreGene Stone • Love Is the Killer App: How to Win Business and Influence Friends
Small Giants: Companies That Choose to Be Great Instead of Big, 10th-Anniversary Edition
amazon.com
Minding the Store by my new contact Stanley Marcus. “It changed my life,” Steve says. “It helped me find my calling as a merchant. It showed me that being a merchant could be a noble thing, something more than just selling stuff to people.”
Gene Stone • Love Is the Killer App: How to Win Business and Influence Friends
Look after people and people will look after you was his belief, and everything Walton and Wal-Mart did proved it. In the early days, for example, Walton insisted on showing up for work on Saturdays out of fairness to his store employees who had to work weekends. He remembered birthdays and anniversaries and even that a cashier’s mother had just un
... See moreSimon Sinek • Start with Why: How Great Leaders Inspire Everyone to Take Action
highlights from Danny Meyer’s autobiography via David Senra:
1. I had an uncontainable drive to win.
2. The inception of Shake Shack actually began with a humble hot dog cart. Small as the project was, I took this cart quite seriously. I was asking myself, "Who ever wrote that rule that you can't push the envelopes of excellence and hospitality for
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