Sublime

The great illusion in life and business that makes the kaizen philosophy of incremental improvements so poorly adopted, disregarded and overlooked, is that small things are just small things. This is objectively true, but a large number of small things is a large thing, and it’s easier, more inclusive of all team members, and therefore more achieva

Two-way coaching, to

form a small team within each discipline (or service area). Their task is to develop a proprietary client-service methodology: that is, to come up with value-enhancing action ideas

Life will become less about efficiently crossing off what was on your to-do list or rushing through everything on your schedule and more about changing what you put on there in the first place.

Sheryl Sandberg diz que quando conheceu Bill, durante sua primeira semana no Google no final de 2001, ele lhe perguntou: “O que você faz aqui?”. Na época, Sheryl havia sido contratada como “administradora geral da unidade de negócios”, um cargo que não existia antes de sua chegada. Na verdade, não havia nenhuma unidade de negócios, de modo que ela