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Becoming a trusted advisor at the pinnacle level requires an integration of content expertise with organizational and interpersonal skills. Trust doesn’t just “happen” with the passage of time. Typically it requires a form of personal courage—the will and the skills to raise difficult issues, to communicate empathy and understanding, and the
... See moreCharles H. Green • The Trusted Advisor: 20th Anniversary Edition
Jim continued, "I like orality because it helps me produce leaders. The number one thing I hear when I ask a person to lead a small group is I don't know enough.' Why? Because they have in mind that old model that says, I have to have all the answers.' But when I ask them, Can you tell a story and ask questions?' they say, Of course, I can do
... See moreAvery Willis • Truth That Sticks: How to Communicate Velcro Truth in a Teflon World (LifeChange)

number of siblings, hometown, unique challenges of childhood, favorite hobbies, first job, and worst job. Simply by describing these relatively innocuous attributes or experiences, team members begin to relate to one another on a more personal basis, and see one another as human beings with life stories and interesting backgrounds. This encourages
... See morePatrick M. Lencioni • The Five Dysfunctions of a Team, Enhanced Edition: A Leadership Fable (J-B Lencioni Series)
If you are not in a position of authority, then you can help protect troublemakers by making sure they are invited to meetings. And when they do say something that creates disequilibrium, you can choose to be curious: ask them to say more about their idea rather than allow everyone else in the room to ignore them.
Ronald A. Heifetz • The Practice of Adaptive Leadership: Tools and Tactics for Changing Your Organization and the World
Very few things can actually happen in a large group. Almost nothing can happen in a large group without trust. Often, a group may want to have an involved, large-group conversation to build alignment. Without trust, these kinds of conversations can quickly become a space of performance and posturing. This can be a set-up. It’s harder to hold hate,
... See moreadrienne maree brown • Holding Change: The Way of Emergent Strategy Facilitation and Mediation (Emergent Strategy Series)

As a workshop leader, how you teach is more valuable than what you teach. It’s not about charisma. It’s about being clear, consistent, appreciative, encouraging, caring, and optimistic. Real power comes from warmth, presence, and the ability to self-regulate and respond more naturally to whatever comes up in your group.