sari

Facebook Shops is a perfect example: it is going to succeed because it is good for Shopify’s merchants, but the reason it is good for Shopify’s merchants is because Facebook and Apple effectively teamed up to make it impossible for Shopify to fix the payment problem on their own.

The mechanics of a loyalty program are simple: Flyers earn rewards, generally by flying or using branded credit cards. They redeem those rewards for flights.

The marginal cost of acquiring data begins to decline. You begin to see economies of scale on the infrastructure side.

It’s amazing how much difference a new boss can make.

I’ve seen that firsthand so many times. I now have a rule of thumb: “There is no substitute for good decisions at the top—and no remedy for stupid ones.”

It’s really that simple. When the CEO makes foolish blunders, all the wisdom and hard work of everyone else in the company is insufficient to

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You can join a Zoom with a link, but a company basically needs to onboard all of its employees if it wants to use Slack to communicate. Plus, Slack is mainly a B2B product, while Zoom serves (and counts in its 300 million figure) both B2B and B2C. As a result, Slack’s growth has been excellent but not as eye-popping as Zoom’s.

While creators and developers ultimately require true ownership in the platforms on which they rely to make a living, we also hold that, in today’s world, the frictionless flow of money from audiences to creators is table stakes for any sort of meaningful adoption and success, and it is

If you look at the the work of anthropologists like Marcel Mauss [Ed: who wrote ‘The Gift’ on gift cultures]or, Pierre Bourdieu, [Ed: who coined the idea of cultural capital] they emphasise the importance of non-monetary capital, the way in which, what we call social capital only functions if it didn’t feel transactional, if it didn’t feel like... See more

- Ideally, you want to have control over your audience communication platform (so start an email newsletter!)