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For the marketplace to succeed, the value of convenience it provides must, therefore, continuously outweigh the monetary gain of moving off-platform (ie. not having to pay the commission the marketplace charges).

For a growing number of retail, office, lodging, and industrial customers, access is no longer about a single location but about being able to move freely within a network of spaces.

Acquisitions: The company has used M&A as an important growth tool. As per Ben Thompson’s about their Slack acquisition, “the fact that the company “buys growth” is often held up as a criticism, but the truth is

Pre-internet games were sold in stores and teams that had worked on it moved on. With the Internet came “connected games” that allowed ongoing updates. Latest trend: games adding many meta layers which are aimed to keep users engaged often with no real connection to the game itself (live concerts in games, a card collection or virtual pet layer... See more

Payback Period on Customer Acquisition Costs

Robinhood didn’t invent this selling of orders—E-Trade, for example, earned about $200 million in 2019 through the practice. Unlike most of its competitors, though, Robinhood charges the quants a percentage of the spread on each trade it sells, versus a fixed amount. So when there is a large gap between the bid and asked price, everyone wins—except... See more

Why might people in the past have been hesitant to embrace the idea of progress? The main argument against it was that it implies a disrespect of previous generations. 

Always focus on how you want your users to feel, not what game elements you want to use.