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People often ask me, how many stores did we have at such-and-such a time? It’s the wrong question to ask. What’s important is dollar sales. For example, from 1980 to 1988, we increased the number of stores by 50 percent, but sales were up 340 percent.

When we look back over the past 100 years, traditional commerce (and the culture it indirectly endorsed) was primarily curated by a single person’s point-of-view. Even when commerce moved online, to places like Amazon or Farfetch, retailers still controlled the types of things consumers purchased. Online commerce didn’t innovate a new shopping... See more

There are two words every designer needs to feel comfortable saying: “no” and “why.”  Those words are the foundation of what we do. They’re the foundation of building an ethical framework. If we cannot ask “why” we lose the ability to judge whether the work we’re doing is ethical. If we cannot say “no ”  we lose the ability to stand and fight. We

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Whereas in social media, people see content from their friends regardless of the quality of the content, in recommendation media, content distribution is optimized for engagement. This results in very little waste in a feed, and consumption patterns are highly efficient.

Social Protocols - These were built at the beginning of the Internet. They allowed individuals who knew each others’ contact details to contact each other. Groups could form over email threads (Simple Mail Transfer Protocol) and IRC Channels (Internet Relay Chat). These protocols were really powerful for communication but they were unable to store... See more

Layer doesn't reinvent a spreadsheet product from the ground up, but creates a complementary layer on top of existing spreadsheet software (Microsoft Excel) which is interesting because: