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What we’ve done is really productize services. That was the sophisticated issue, which was to create a skew-like system, a true e-commerce experience, where you have a true catalog of productized services.

Convenience is important, but at a certain point, more convenience does not mean better experience. So, don’t chase real-time delivery or 24x7 customer service, focus instead on solving the customer’s most urgent pain points across the purchase journey.

What happens when we redefine what a team is? Or, the idea of teams as we know them slips away? There are signs today of what the enterprise of the future might look like. On-demand companies like Instacart and DoorDash have fleets of 1099 contractors, not W-2 employees, delivering their service. Open source software companies maintain an ecosystem... See more

That meant there were three strategies available to media companies looking to survive on the Internet. First, cater to Google. This meant a heavy emphasis on both speed and SEO, and an investment in anticipating and creating content to answer consumer questions. Or you could cater to Facebook, which meant a heavy emphasis on click-bait and human... See more

As I was starting Atelier, Jesse Walden was working on Variant Fund, a seed-stage venture firm focused on the ownership economy thesis, backing software that is built, operated and owned by users themselves. I first met Jesse Walden when we were both working at a16z: he was on the crypto team, and I was on the consumer team. In those days (2018),... See more

The reason newspapers are dying is because they’re stuck with massive fixed costs when the businesses no longer require them. It is expensive running a printing operation. Additionally, the infrastructure that gets built up to support hundreds of employees is also very expensive.