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If Zoom wants to continue to grow at breakneck speed, it will need to fix its security flaws and communicate those fixes widely.

“These reductionist metrics effectively treat humans as though they were freight, they turned transport into a logistics problem which free of psychology” – Rory Sutherland

This is what processes aligned with customer jobs do: they shift complexity and nuisances from the customer to the vendor, leaving positive customer experiences and valuable progress in their place.

DAOs may enable transnational organizational structures that are currently difficult to imagine. This year I worked at a company for six months before I met any of my coworkers face-to-face. We have staff in multiple countries. I am certain this will be perfectly normal in the future. Corporate forms will be molded to fit this new remote/internatio... See more

The bundle no longer makes sense. In fact, it no longer exists. The few services that still require interaction with people of different classes are now governed by apps and algorithms. It is no longer necessary to get along with people or to be nice to them. You click on an app, someone delivers something, and you decide whether to add a tip witho... See more

Arguably, Zoom’s virality has caused negative network effects, at least for me. The more people who join Zoom, the more Zoom happy hour invites I get, the worse my life becomes.