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Some of the operational tasks that a community professional might take on:

Algorithmic management is already here, and it reduces transaction costs to the absolute minimum. I know this because I lead teams whose primary goal is to reduce this friction: we optimize steps in onboarding flows to allow people to start working faster, we add pay boosts to orders when we need to get them accepted quickly, we incentivize high-qu... See more

An enormous percentage of the successes in the last couple decades of B2B software have come from unbundling Excel, and we suspect that many of the next couple decades’ biggest winners will be Inspired by Excel.

As more and more identity formation happens online, it’s is inevitable that most of it happens in private spaces. As we spend more and more time living in these spaces, it’s inevitable that their intentional shaping should become more important to us. As more and more internet-first communities choose to build the means for themselves to live, it i... See more

When people are paying with their own hard-earned nickels, there isn’t actually much of a market for ‘truth’ and both-sides objectivity. Nobody other than people whose livelihoods depend on it (e.g. Wall Street traders or industry insiders) are willing to pay for actual truthful news, which is why outlets like The Wall Street Journal and Bloomberg ... See more

The word “meme” was originally coined by Richard Dawkins in his classic 1976 book The Selfish Gene. In it, Dawkins defined memes as “a unit of cultural transmission, or a unit of imitation.” Dawkins’ examples were “tunes, ideas, catch-phrases, clothes fashions, ways of making pots or of building arches.” Today, the list includes gifs, emojis, acron... See more