“The current healthcare crisis is a wakeup call for retailers,” said Yu Feng, senior director of e-commerce content at Taobao. “It has prompted many to accelerate their digital makeovers, so that their businesses become more dynamic and resilient.”
"There are few things less pleasing to the Lord, and less productive, than an engineering department that rapidly turns out beautiful blueprints for the wrong product. Working on the right things is what makes knowledge work effective."
The core group of traditional expert users are investors and consulting firms, who make up 70–80% of traditional expert network demand today. And this group is well covered by entrenched market incumbents.