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Some aspects of business turned out to be less of a mystery than you had thought. What did you find you were better at than you thought? Graham: I found I could actually sell moderately well. I could convince people of stuff. I learned a trick for doing this: to tell the truth. A lot of people think that the way to convince people of things is to

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The most anticipated technology disruption in the gaming industry today revolves around cloud gaming where gamers no longer access titles through dedicated hardware (PC, console, mobile). As access to software-based game titles shifted from physical goods (CDs) to digital (virtual download), hardware-based access points will also shift towards... See more

Where Greta Garbo was elusive, Oprah was relatable. Her producer later told her: “You are America—that’s the whole point.” This made TV a natural medium for Oprah. Oprah was playing herself; TV amplified her authenticity.

Today, design for emergence—made profitable by SaaS—supports an enormous market of left-behind long-tail users.

Relying on creatives or niche experts (e.g., wine or book editors) is not a novel concept, though I do think we’re leaning on them more heavily as an antidote to algorithmic recommendations, and I know they’re working harder to produce differentiated suggestions.