Emotional intelligence is the ability to know what I’m feeling in any moment, and have a receptive relationship with the feeling, so it goes through my body. It doesn’t get stuck. If the feeling gets stuck, which is what happens with most people, it ultimately calcifies and turns into a mood. So anger that isn’t felt and released in less than 90... See more
Mark argues that you can only build Facebook/Meta if you have the idea that people having the right to express themselves is a good thingVoice + Connection = Opportunity
The select few that break away do so by operating from day one with customer centricity, breeding intense loyalty that unlocks customer-aligned opportunities for scale and kicks off a flywheel of compounding advantage.
Most people don't join communities for belonging.
They join to solve a problem or achieve a goal.
It's only once they form relationships that they'll cite belonging as their motivation.
Lesson: to grow your community promote benefits, not belonging.