Why do great products seldom endure?
For example, why does Spotify seem to get worse every year?
It's mostly down to incentives. Companies with a lot of funding and resources hire a lot of product managers who each want to stamp their mark on the product. But every feature makes the app a... See more
Designing a Pass requires many decisions on each of its components (explored in the article). It’s key to understand the strengths and weaknesses of the game, and the characteristics and expectations of its audience, to make the right choices.
Today, every single staff member, from the dishwasher to the line cook, can interpret and speak to the restaurant’s entire profit-and-loss statement because, for two years now, Mei Mei has been opening its books to its staff... Most operators aim to see COGS and direct labor together at 60 percent (at Mei Mei they target 20 percent and 40 percent,... See more