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Consumer markets are attractive when the customer experience is the thing that matters. As we’ll see, customer experience is a major focus these companies.

Learning is just the act of engaging with an external thing and performing many conjecture/criticism loops, forming conclusions, and building on them to form a body of knowledge.

The entire technology industry uses the word “user” to describe its customers. While it might be convenient, “users” is a rather passive and abstract word. No one wants to be thought of as a “user” (or “consumer” for that matter). I certainly don’t. And I wouldn’t consider my mom a “user” either, she’s my mom. The word “user” abstracts the actual... See more

Of course, whether Facebook draws the line in the right place, or according to the right considerations, is a matter of legitimate public debate. And it is entirely reasonable to argue that private companies shouldn’t be making so many big decisions about what content is acceptable on their own. It would clearly be better if these decisions were... See more

Product management is a career, not just a role you play on a team. The product manager deeply understands both the business and the customer to identify the right opportunities to produce value. They are responsible for synthesizing multiple pieces of data, including user analytics, customer feedback, market research, and stakeholder opinions, and... See more

Famous means being the recipient of more attention than you can return in any medium.