Another way to look at it is, catching lighting in bottle is so rare in successful communities, it's worthwhile to dissect what went right and what went wrong. Understanding that magic helps us truly understand people's motivations and allows us to build better products in the future.
Instead of leveraging outsiders to build their brands, a crop of forward-thinking companies have started partnering with a new set of stakeholders: their own employees.
Grant offers the following four rules for productive disagreement:10 Frame it as a debate, rather than a conflict. Argue as if you’re right, but listen as if you’re wrong (and be willing to change your mind). Make the most respectful interpretation of the other person’s perspective. Acknowledge where you agree with your critics and what you’ve lear... See more