sari

“Easy isn’t the goal. Quality is the goal.”

This superior customer experience is why vertically integrated models will win over the long-term. Vertical integration generally has higher fixed costs and lower per unit costs at scale. In JOKR’s case, these cost savings can fall to the bottom line, be reinvested, passed to consumers in the form of lower prices and fees, or a combination of the... See more

Authoritarianism controls the flow of information so that conspiracy theories never spread in the first place. Facebook, Twitter, and YouTube have tried to moderate content on their platforms, but this has proved to be an extremely thorny game of whack-a-mole and a textbook example of a wicked problem. Countries like China, North Korea, and Iran... See more

Katie: Centralized and decentralized models can coexist. There is a big class of consumers who might want to use a marketplace like OpenSea. In exchange for the take rate, you get discovery, reliability, etc... You will see decentralized marketplaces for NFTs as well.

We are fundamentally lazy and as such, increasingly the most valuable products or businesses in the world are predicated on reducing that cognitive friction and making those choices for us. But beyond that, we are also fundamentally happier being in a group than out on our own. So more than just being useful then, the top 10 list, I suspect, is... See more

P&G used to have somebody in charge of what they called commercial innovation, which is broadly defined as selling your product in different ways, without fundamentally changing the product itself.

Rail travel is a great example of an industry that is ripe for commercial innovation.

In Germany they have the BahnCard. A 25, 50, or 100 BahnCard are... See more