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Companies need to empower their supply chain and purchasing teams to adopt innovative new packaging models.

Rule of 3 in conversation. To get to the real reason, ask a person to go deeper than what they just said. Then again, and once more. The third time’s answer is close to the truth.”

The biggest mistake people make when defining vision is to talk about their product. Your customer should dictate the story, and the story should dictate your product, not the other way around.

When you have money flowing through your conversation tools, you can begin to use it to coordinate actions, including creating financial incentives for conversation. For example, you can pool some money into a question and promise to pay it to an expert that answers it in a real time crowd fund.

I truly believe that this new world will optimize for connection over community -- at least with audio apps. Case and point with this app: I’ve jammed with tons of people I just met and had a blast - it was about the personal connection through voice that made the experience so pleasant and fun.

Twitter is one of the most dominant free networks, but it has only recently begun to offer payment capability. This provides one salient example of a creator platform that undersells the pitch. The company recently introduced the “Super Follows” feature, in which users can pay to receive bonus content from accounts they love. The service launched i... See more

We’ve framed UX & friction in terms of how easy it is for the user to complete an action by interacting with a digital system, or how effectively software can help the user manipulate the physical world. These actions flow outward, fulfilling a user’s goal by extension and enabling an outcome outside of herself. What about reducing the friction of ... See more