sari

Create a customer journey map.  This is a visualized experience of the communication history with the company, taking into account thoughts, emotions, goals, motives.

The paradoxical truth I’m driving at is that today’s technologies of individualization are technologies of mass individualization. Customization can be surprisingly homogenizing. Everyone, or nearly everyone, is on Facebook: It is the most convenient way to keep track of your friends and family, who in theory should represent what is unique ab

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Several participants wanted to be able to use Wordcraft to facilitate access to information. The idea of using the language model as a search engine repeatedly came up. In MT’s words: “I can’t read the entire internet or all the books by my favorite authors, but I can use a model like this one to leverage prolific catalogues” of information. DH hop

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Slack is already a top quartile SaaS company trading like a bottom quartile SaaS company because of that age-old worry that “Microsoft will just crush it.”

-Zero Marginal Costs For Serving Users

As far as how humans connect to one another, what’s next appears to be group chats and private messaging and forums, returning back to a time when we mostly just talked to the people we know. Maybe that’s a better, less problematic way to live life. Maybe feed and algorithms and the “global town square” were a bad idea. But I find myself desperatel... See more

The best analogy that I‘ve found for AI is that it’s like a calculator for reading and writing.