Sarah Drinkwater
@sarahdrinkwater
Sarah Drinkwater
@sarahdrinkwater
The way managers are taught to run companies seems to be like modular design in the sense that you treat subtrees of the org chart as black boxes. You tell your direct reports what to do, and it's up to them to figure out how. But you don't get involved in the details of what they do. That would be micromanaging them, which is bad.
Hire good people and give them room to do their jobs. Sounds great when it's described that way, doesn't it? Except in practice, judging from the report of founder after founder, what this often turns out to mean is: hire professional fakers and let them drive the company into the ground.
Future of software and AI tooling
One question kept coming up:
Why haven’t incumbent software providers been able to leverage their valuable data assets yet?
Both giants like Salesforce and growth-stage companies with 10+ years of collected data seem to be struggling to deliver truly differentiated AI experiences. Most of us would assume these companies are sitting on data gold mines that should give them a massive advantage. But is that actually true?
One perspective I found compelling: The historical data these companies have collected simply isn't the right kind to make AI models truly effective. The workflow data, outcomes data, or database info they've aggregated over the years might not be as useful as we'd think. What's most valuable in building agentic AI isn't just workflow data or outcomes data—it's a granular understanding of how humans actually perform tasks.