Kyle Steinike

“I can’t control the other person’s behavior, but I can control my response. Their actions may be rude or unacceptable, but I still want my response to be measured and thoughtful. Even if they aren’t doing what is right, I still want to make sure I’m doing what is right.”

Thus Ikea, the giant home goods retailer, moved from setting out specific goals for a full year to scenarios that allow wiggle room as the outlook changes.

“We can disagree and still love each other unless your disagreement is rooted in my oppression and denial of my humanity and right to exist.”

– James Baldwin

“How to clarify a concept you can’t articulate:

1. Change mediums. Draw it. Photograph it. Sing it.

2. Change levels. Explain what is one level up (bigger picture) or one level down (finer details).

3. Change fields. What would this concept look like in different fields?”

“A year from now, you will wish you had started today.”

— Karen Lamb