“For a long time, I looked for consensus. I think consensus is really the enemy of scale, and so I used to say, “Whenever we’re making an important decision, there should be winners in the room and losers. We shouldn’t find that negotiated settlement that everyone is happy with. Somebody should be unhappy, three or four people should walk out... See more
“When you fall in love with the process rather than the product, you don’t have to wait to give yourself permission to be happy. You can be satisfied anytime your system is running. And a system can be successful in many different forms, not just the one you first envision.”