“I can’t control the other person’s behavior, but I can control my response. Their actions may be rude or unacceptable, but I still want my response to be measured and thoughtful. Even if they aren’t doing what is right, I still want to make sure I’m doing what is right.”
Do I need to spend more time searching for better information or do I need to spend more time acting on the information I already have? Is the bottleneck strategy or execution?
Rules are an effective way of creating an artificial environment. Think about it, you’ve been taught your whole life to follow the rules. Follow the speed limit. Don’t run in the hallway. Do what you’re told. Everywhere you look there are rules, rules, rules. No one taught us how to use rules to our advantage. Since rules are very powerful at shapi... See more