Kyle Steinike

“I can’t control the other person’s behavior, but I can control my response. Their actions may be rude or unacceptable, but I still want my response to be measured and thoughtful. Even if they aren’t doing what is right, I still want to make sure I’m doing what is right.”

“Many problems are minor when you solve them right away, but grow into an enormous conflict when you let them linger.

As a rule of thumb, fix it now.”

Focusing on past accomplishments creates obstacles to success in the present. If you're still talking about something great you did 20 years ago like it was yesterday, your ego is getting in the way.

What you did in the past makes a good story. What you're doing now makes a difference.

“A way to think about it is, innovation requires variation. And in manufacturing—six sigma, all that stuff—you’re trying to reduce variation.

The fundamental manufacturing paradigm is to reduce variation, and the fundamental creative paradigm is to increase it.”