“Some projects benefit from early action. If you’re writing a book, it’s easy to spend a lot of time brainstorming titles and dreaming up an outline, but it’s better to simply write. The book discovers itself as you go. Yes, you’ll need to go back and organize things, but this is easier to do once you have material. The key is to act first and then... See more
One CEO we interviewed said it beautifully: “In my daily top team meetings, I ask, ‘Who is having challenges? Who are the people I should personally reach out to at any level in the organization?’” There is a call to action to have a finger on the pulse of the organization. How do employees feel? Where do connections need to happen? It requires a... See more
“I can’t control the other person’s behavior, but I can control my response. Their actions may be rude or unacceptable, but I still want my response to be measured and thoughtful. Even if they aren’t doing what is right, I still want to make sure I’m doing what is right.”