My work identifies four fundamental organizational forms: the personal organization, like an entrepreneurial start-up; the programmed organization, like McDonald’s with its standardized processes; the professional organization, like a hospital, which relies on the expertise of its professionals; and the project organization, like a film company or... See more
“I can’t control the other person’s behavior, but I can control my response. Their actions may be rude or unacceptable, but I still want my response to be measured and thoughtful. Even if they aren’t doing what is right, I still want to make sure I’m doing what is right.”