Craftsmanship in luxury is a must-have, not a nice to have. It is the product truth, not a marketing activation. Luxury brands grew out of the exceptional product design, and the enduringly profitable luxury brands pursue product-led branding.
But put all of these clues together and a story emerges: if they really do have a high bar for mere mediocrity, but they also have the operating leverage to make a successful employee have a bigger impact on the world (and a bigger impact on their own net worth) than anywhere else, then their optimal strategy is to be a bit bloated specifically so... See more