Philip Soriano
@philip
Philip Soriano
“Artificial intelligence is going to do many things for us in the decades ahead, and replace humans at many tasks, but one thing it will never be able to do is to create person-to-person connections. If you want to thrive in the age of AI, you better become exceptionally good at connecting with others.”
David Brooks • How to Know a Person: The Art of Seeing Others Deeply and Being Deeply Seen
As you use family trips and family dinner nights to facilitate your son discovering himself and his purpose, he will learn how to take what he learned under your care and adjust it to those stages of his life when he is under his own care. What will be common to each stage, though, is your gift of encouraging him to be a human being first, and
... See moreJohn Gray PhD • The Boy Crisis
The concept of efficiency — how much one can accomplish per unit of time (or per dollar, etc.) — requires a quantitative numerator as well as a denominator. It requires a metric. Therefore, it tells us nothing about results we cannot quantify or measure. When we gear our society around efficiency, we produce more and more of the measurable, while... See more
They Obsess Over the Metrics That Customers Value
RELX is a 200-year-old London-based company formerly known as Reed Elsevier. In 1995 Forbes magazine predicted the company’s business model would make it “the first casualty of the internet.” In fact, since becoming its CEO, Engstrom has transformed RELX (its name since 2015) into a technology-driven... See more
RELX is a 200-year-old London-based company formerly known as Reed Elsevier. In 1995 Forbes magazine predicted the company’s business model would make it “the first casualty of the internet.” In fact, since becoming its CEO, Engstrom has transformed RELX (its name since 2015) into a technology-driven... See more
They Obsess Over the Metrics That Customers Value
RELX is a 200-year-old London-based company formerly known as Reed Elsevier.
CEO—Engstrom, who was a McKinsey consultant and an executive at two publishing houses before assuming leadership of RELX, did that by coaching every RELX employee to obsess over “customer value”—the benefit the customer realizes from using a product. He has been repeating the same questions for 20 years: How does the customer measure value? How do we know? How do we measure that? How does using this product improve the customer’s economics? How do we know how much better off the customer is with our product—and how do we know that it is better on that metric than the alternatives are?
All too often when companies talk about customer metrics, they look at numbers such as customer acquisition cost, customer retention, lifetime value, and average transaction size—metrics that reflect how a customer benefits the company. In contrast, the how-obsessed CEOs we’ve studied focus on metrics that reflect how the company benefits the customer.
Focusing deeply on how the company creates and delivers value for its customers was a cornerstone of the practices of the leaders we studied. According to our interviews, people in the organization don’t experience this specific kind of detail orientation as micromanaging. Rather, it creates mission clarity. When leaders show how much they personally care about what matters most to customers, attending to details becomes a shared norm for every employee—which expands the decision rights of those close to the front lines.
The Greatest Wealth Transfer in History Is Here, With Familiar (Rich) Winners (Published 2023)
nytimes.com
a film of American provincialism has clung to the screen through Fox’s summer of soccer – which is a real shame, because this does a disservice to the millions of knowledgable and worldly fans the sport has throughout the country. Why can’t Fox do better?
euro 2024 and Copa America coverage by Fox
Like girls, boys openly express their desire for genuine connections with others, including with boys. They reveal the human capacity for mutual understanding, care, and empathy and demonstrate remarkably astute abilities to read the human world. Yet as they reach middle to late adolescence and as expectations of manhood intensify, they begin to... See more
Last, if Alex feels a little extra crying will get Mom and Dad to compete to give him a few extra goodies—dessert and extra attention—he often exploits their tension like water seeping into a fissure on a roof. The gap between Mom and Dad widens further, and Alex unconsciously learns “victim power.”