Philip Soriano
@philip
Philip Soriano
The third and deepest kinds of friendship, according to Aristotle, are friendships of virtue. That is, you like a person because of their character. They might be fun, they might be useful, but even if they aren’t, you like them anyway. It is what the marriage vows are getting at with the line: “To have and to hold, from this day forward, for... See more
Community and
After divorce or loss of a father, both girls and boys experience unhappiness, but especially with divorce, girls’ grief eases within a year or two, while boys’ does not.27
John Gray PhD • The Boy Crisis
“The Industrial Revolution was an energy revolution. It replaced physical labor (horses) that’s why we talk about horse power. The AI revolution will replace brains and mind power. The impact it has on society will be hard to imagine.”
— Fareed Zakaria (on Prof G podcast 4/4/2024)
Many of the children recruited by Hitler Youth were fatherless boys.21
John Gray PhD • The Boy Crisis
The most disruptive act in midlife isn't leaving your job or relationship—it's leaving behind the version of yourself that you created to survive.
Ashley Kelschsubstack.comAtman Chaser and
The most disruptive act in midlife isn't leaving your job or relationship—it's leaving behind the version of yourself that you created to survive.
“In the past, jobs were about muscles. Now they’re about brains, but in the future, they’ll be about the heart.”
Maria Flynn • Opinion | The A.I. Economy Will Make Jobs More Human - The New York Times
They Obsess Over the Metrics That Customers Value
RELX is a 200-year-old London-based company formerly known as Reed Elsevier. In 1995 Forbes magazine predicted the company’s business model would make it “the first casualty of the internet.” In fact, since becoming its CEO, Engstrom has transformed RELX (its name since 2015) into a technology-driven... See more
RELX is a 200-year-old London-based company formerly known as Reed Elsevier. In 1995 Forbes magazine predicted the company’s business model would make it “the first casualty of the internet.” In fact, since becoming its CEO, Engstrom has transformed RELX (its name since 2015) into a technology-driven... See more
They Obsess Over the Metrics That Customers Value
RELX is a 200-year-old London-based company formerly known as Reed Elsevier.
CEO—Engstrom, who was a McKinsey consultant and an executive at two publishing houses before assuming leadership of RELX, did that by coaching every RELX employee to obsess over “customer value”—the benefit the customer realizes from using a product. He has been repeating the same questions for 20 years: How does the customer measure value? How do we know? How do we measure that? How does using this product improve the customer’s economics? How do we know how much better off the customer is with our product—and how do we know that it is better on that metric than the alternatives are?
All too often when companies talk about customer metrics, they look at numbers such as customer acquisition cost, customer retention, lifetime value, and average transaction size—metrics that reflect how a customer benefits the company. In contrast, the how-obsessed CEOs we’ve studied focus on metrics that reflect how the company benefits the customer.
Focusing deeply on how the company creates and delivers value for its customers was a cornerstone of the practices of the leaders we studied. According to our interviews, people in the organization don’t experience this specific kind of detail orientation as micromanaging. Rather, it creates mission clarity. When leaders show how much they personally care about what matters most to customers, attending to details becomes a shared norm for every employee—which expands the decision rights of those close to the front lines.
Should Art Museums Collect NFTs?
rightclicksave.com
2021 Sani Trip Advisor Rankings.
Is Trip Advisor the North Star Metric?