Philip Soriano
@philip
Philip Soriano
Reducing humans to "users" in this race to monetize attention is subtly but profoundly dehumanizing.
When it comes to AI, we need to aim higher than the question: “What if you could press a button to generate an essay?” AI can produce infinite amounts of content; quantity is its game. Quality, intention, taste, originality, vision—that’s where we come in.
Sari Azout • The End of Productivity
The ultrawealthy are not afraid to ask for help. They are more likely to have an internal locus of control, where they are quick to take credit for their successes and admit their failures, at least to themselves.
Inside the Minds of the Ultrawealthy (Published 2017)
Respondents say that those documents need to be updated throughout their lives as circumstances and preferences change (93%) and that having open conversations in advance about end of life can alleviate suffering for the dying and their families (91%). They also recognize the benefits of having affairs in order, most importantly to relieve the... See more
Merrill Lynch Wealth Management • Leaving a Legacy: A Lasting Gift to Loved Ones
They Obsess Over the Metrics That Customers Value
RELX is a 200-year-old London-based company formerly known as Reed Elsevier. In 1995 Forbes magazine predicted the company’s business model would make it “the first casualty of the internet.” In fact, since becoming its CEO, Engstrom has transformed RELX (its name since 2015) into a technology-driven... See more
RELX is a 200-year-old London-based company formerly known as Reed Elsevier. In 1995 Forbes magazine predicted the company’s business model would make it “the first casualty of the internet.” In fact, since becoming its CEO, Engstrom has transformed RELX (its name since 2015) into a technology-driven... See more
They Obsess Over the Metrics That Customers Value
RELX is a 200-year-old London-based company formerly known as Reed Elsevier.
CEO—Engstrom, who was a McKinsey consultant and an executive at two publishing houses before assuming leadership of RELX, did that by coaching every RELX employee to obsess over “customer value”—the benefit the customer realizes from using a product. He has been repeating the same questions for 20 years: How does the customer measure value? How do we know? How do we measure that? How does using this product improve the customer’s economics? How do we know how much better off the customer is with our product—and how do we know that it is better on that metric than the alternatives are?
All too often when companies talk about customer metrics, they look at numbers such as customer acquisition cost, customer retention, lifetime value, and average transaction size—metrics that reflect how a customer benefits the company. In contrast, the how-obsessed CEOs we’ve studied focus on metrics that reflect how the company benefits the customer.
Focusing deeply on how the company creates and delivers value for its customers was a cornerstone of the practices of the leaders we studied. According to our interviews, people in the organization don’t experience this specific kind of detail orientation as micromanaging. Rather, it creates mission clarity. When leaders show how much they personally care about what matters most to customers, attending to details becomes a shared norm for every employee—which expands the decision rights of those close to the front lines.
This isn’t to say the digital won’t remain, or even that it won’t remain the primary medium. Rather, I think there are going to be more efforts to make the digital experience more human, to shift our relationships with it. Some say AI threatens this, I say it only reinforces it: nobody, really, likes AI, and our general distaste for it is going to... See more
“The Industrial Revolution was an energy revolution. It replaced physical labor (horses) that’s why we talk about horse power. The AI revolution will replace brains and mind power. The impact it has on society will be hard to imagine.”
— Fareed Zakaria (on Prof G podcast 4/4/2024)
Dads and moms both love their children deeply, but differently.
John Gray PhD • The Boy Crisis
The Era Of Multiple Identities: We Discover, Embrace, & Express Our Multiple Selves -> From networks like Discord, where users are represented by whatever name and avatar they choose, and ItsMe, where people connect in real-time using a creative avatar of their choosing, we’re seeing huge growth in willingness to engage, transact with, and befriend... See more
Scott Belsky • 10 Forecasts For The Near Future Of Tech 🔮 | by Scott Belsky | Positive Slope | Dec, 2021 | Medium
Does it come from a fear of not being able to express themselves fully_