Patrick Prothe
@patrickprothe
Patrick Prothe
@patrickprothe
“A good strategy is, in the end, a hypothesis about what will work.”
— Michael Porter
Competitive alternatives Differentiated “features” or “capabilities” Value for customers Target customer segmentation Market category

AI itself is not a market category and tells customers little about what a product is. AI-empowered CRM, however, tells us what the product is (CRM is the market category) and gives us a clue about what makes it special right now (the use of AI).