Natalie Audelo

When an industry fails to address the societal and structural factors that make this type of work harder, and rely on workers’ passion to power the whole industry through a snowballing crisis....in those cases, not even a strong union can protect the worker from the burnout built into the system. You go beyond burnout to demoralization, which is th... See more

Do not send me anything longer than you would send to a crush. Some people email me six-paragraph essays about the time they saved a cat from a tree.

I find the most effective way to get someone's attention is to simply give, just like in dating. Hey, I noticed that you read this book on your website. I think you'd like this book too; it's pretty sh... See more

Leading from good to great does not mean coming up with the answers and then motivating everyone to follow your messianic vision. It means having the humility to grasp the fact that you do not yet understand enough to have the answers and then to ask the questions that will lead to the best possible insights.

BCG’s research underscores a fundamental shift in the employer-employee dynamic. Today, many people are on the lookout for better job opportunities, and it is time for leaders to start treating their employees like customers. This means companies need to use all their customer-focused capabilities such as deep discovery, sophisticated needs assessm... See more

Unfortunately, if you want to do new things, you'll face a force more powerful than other people's skepticism: your own skepticism. You too will judge your early work too harshly. How do you avoid that?

When you trust in other people, really incredible and unexpected things can happen. Usually, it’s things where you’re like, “Oh, I didn’t even think of doing that,” or, “Oh, I don’t think that will work out well,” but it actually does. Part of trusting other people might involve letting go of certain images you have of what the outcome should look ... See more

Generative Engagement, as a model, is a way of thinking about how you make moment-by-moment choices to interact with others to create generative space between you. It asks that you consider three conditions* in your interactions to shape patterns of generative engagement.

• You stand together, sharing identity. You come together, across your differenc

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