Charles Blain

The 37signals Guide to Internal Communication The how, where, why, and when we communicate. Long form asynchronous? Real-time chat? In-person? Video? Verbal? Written? Via email? In Basecamp? How do we keep everyone in the loop without everyone getting tangled in everyone else’s business? It’s all in here. Rules of thumb, and general philosophy B... See more

the world becomes a lot easier to love when you go through it with the belief that everyone is usually doing their best, and is probably frustrated with their own shortcomings even more than you might be frustrated with them. when someone disappoints or angers you, remember:

If someone admits they made a mistake, have the grace to let it go.

Holding it over them ensures they won’t be quick to admit they were wrong in the future.

Outcome over ego

generative AI is but the latest in a line of innovations that draws attention to the flaws of the modern education system, leaving us to question how well it's preparing us for the quickly evolving and increasingly turbulent future ahead. Could this be the final straw? The key to unlocking re-evaluation of our educational philosophies at a massive ... See more

LeCun points to four essential characteristics of human intelligence that current AI systems, including LLMs, can’t replicate: reasoning, planning, persistent memory, and understanding the physical world. He stresses that LLMs’ reliance on textual data severely limits their understanding of reality: “We’re easily fooled into thinking they are intel... See more

This often means giving the benefit of the doubt even when–especially when–you don’t feel like the person deserves it. 🚫 Before: “Why did you do that? That was pretty bad. It embarrassed me and the whole company… Your mistake caused x damage and y trouble.”

1. Mentally forgive the person This part is important. Do not skip it. If you are filled with resentment or anger, it WILL boil over. It won’t take much to throw you off: • A passive-aggressive comment • A tiny smirk • A raise of their eyebrows

They’re hurt, confused, and defensive. Instead of embracing your feedback, they see it as an attack. You worry about retaliation because now things are awkward. You wonder if you should have stayed silent… Here’s a better way: