maxim
@maxim
maxim
@maxim
one of my most important jobs is to make sure my customer cases get the attention they need (whether it's from me or someone else.) Having this view also allows me to see trends for underlying issues. This allows me to make training recommendations for the customer or give the training myself if it's in TAM scope.
“Will” is emotional intelligence. “Skill” is intellectual intelligence.
Tim Denning