Mark Fishman

If your role is focused on creating user and customer value, but management and leadership are incentivized to goose shareholder value, you are subject to that structural relationship and often have very little power to change it.

If office occupancy never recovers, downtown areas will experience an extended ice age. Emptier offices will mean fewer lunches at downtown restaurants, fewer happy hours, fewer window shoppers, fewer subway and bus trips, and less work for cleaning, security, and maintenance services. This means weaker downtown economies and less taxable income... See more

Trust has to be earned, and it’s mostly earned through firsthand observation over time, when people watch you under a variety of circumstances. Even when you have a track record at other companies, trust is doled out in small doses when you’re a new face.

Zoom out more, and you’ll see that scarcity is also the story of the U.S. economy. After years of failing to invest in technology at our ports, we have a shipping-delay crisis. After years of a deliberate policy to reduce visa issuance for immigrants, we suddenly can’t find enough workers for our schools, factories, restaurants, or hotels. After... See more