🤓 User research for consumer tech startups
🧠Innovation in social systems
Your job, really, is to find people who love you for reasons you hardly understand, and to love them back, and to try as hard as you can to make it all easier for each other."
The #1 riskiest assumption is building something people don’t want.
Making it easier for people to lodge their disagreements doesn't change the distribution of power; it only amplifies the voices of people who already have it.
Things you can say to people in ten seconds that sometimes produce insanely outsized effects:
1. Yeah, someone *should* do that. Why not you?
2. Is there something you could do about that problem in the next five minutes?