🤓 User research for consumer tech startups
đź§ Innovation in social systems
Stripe—and now Frontier—aims to be a “buyer of first resort,” sending a demand-side signal to entrepreneurs and investors that a large market for permanent carbon removal exists.
Things tend to converge. The iPhone converged my calculator and the internet and the phone. And the home is becoming similarly multiuse. Travel, work, and living used to be compartmentalized. We traveled in one space; we worked in a different space; we lived in another space. It’s all coming together.
[Instagram] is a fun product that millions of people seem to love; that is unwholesome in large doses; that makes a sizable minority feel more anxious, more depressed, and worse about their bodies; and that many people struggle to use in moderation. What does that sound like to you? To me, it sounds like alcohol— a social lubricant that can be... See more
Digital platforms used to bring our physical lives online, but now that we have uniquely digital experiences and relationships, we don’t have products that let us successfully bring those offline.
We earn trust by stating our business model upfront – instead of ads, we monetize by charging directly. Directly charging creates high expectations from our members, and in aspiring to meet those expectations, we are held accountable to creating something you love and use.
People used to choose the destination first. But now, for many, the home is the destination. People seem a bit more agnostic about where and when they’re traveling as long as they can find a big place with space to stay with family and friends.
Don’t switch fields, don’t look for a new job, don’t move on. Even when it’s tempting. Especially when it’s tempting. There’s a decent chance your motivations are driven by two things: The grass-is-greener fallacy of wrongly assuming the alternative is better, or denying the fact that great opportunities occasionally require annoyance and... See more
Trust has to be earned, and it’s mostly earned through firsthand observation over time, when people watch you under a variety of circumstances. Even when you have a track record at other companies, trust is doled out in small doses when you’re a new face.