🤓 User research for consumer tech startups
đź§ Innovation in social systems
Thinking of social media as attention alcohol can guide reform efforts. We have a kind of social infrastructure around alcohol, which we don’t have yet for social media ... Perhaps most important, people have developed a common vocabulary around alcohol use: “Who’s driving tonight?”; “He needs to be cut off”; “She needs some water”; “I went too... See more
[Instagram] is a fun product that millions of people seem to love; that is unwholesome in large doses; that makes a sizable minority feel more anxious, more depressed, and worse about their bodies; and that many people struggle to use in moderation. What does that sound like to you? To me, it sounds like alcohol— a social lubricant that can be... See more
Tokens may represent a net positive for consumers by reducing switching costs between platforms (incentives for early adopters). Low switching costs increases the emphasis on building good products that retain users.
We should learn from alcohol, which is studied, labeled, taxed, and restricted. Similar strictures would discourage social-media abuse among teenagers. We should continue to study exactly how and for whom these apps are psychologically ruinous and respond directly to the consensus reached by that research.
Speed and efficiency are the promise of modernity. But speed and efficiency are all destination and no journey. And it is journey that gives life meaning.