Lillian Sheng

1. Food is now digital, and there’s no turning back for traditional grocery

Small bets lead to bigger bets. In hindsight, this idea seems obvious. But when the company started, nothing like this really existed (recall that Cameo was started a full two years after MasterClass launched). And while MasterClass has nearly $240 million in outside funding now, they tested the idea in 2015 with about $5 million. After getting... See more

There are three core jobs-to-be-done of a democracy:

David Rudnick on his creative strategies and insistence on original work: "My struggle is not to maintain authorship. I think authorship's presence is paradoxical in design. Design to me is a synthesis of the message that must be shaped and the audience that must receive it. If one starts with an analysis of both message and audience, then... See more

Toast has 4 revenue streams: SaaS, financial services (payment processing and loans), hardware and professional services.

Any misalignment between a company and its customers or its value chain is a source of “dominance friction.” Why? Because a company whose business model is not ultimately aligned with its customers’ interests is vulnerable to another competitor beating them with better alignment.

We need more shared intentions about how we do things in virtual spaces. Some of them are just being written as we go, like when you’re on a Zoom call with more than four people, you mute your microphone, you know?

Based on the idea of shoppable content, Jow is a 100% recommended interface where you buy recipes and automatically constitute your basket of ingredients: not one by one product, but 5, 6 or 7 products at the same time, so it goes much faster. For the staples part of the basket, the equation is different: consumers don't need inspiration but... See more